Policies – EU Meds

1. Privacy Policy

Your privacy is important to us. We are committed to protecting your personal data and ensuring that it is handled responsibly. We collect only the necessary information to process your orders and improve your shopping experience.

  • What We Collect: We collect information such as your name, contact details, payment information, and shipping address when you place an order. We may also collect browsing data through cookies to improve our website.
  • How We Use Your Data: Your information is used exclusively for processing orders, delivering products, and communicating with you about your orders and promotions.
  • Data Security: All personal information is stored securely, and we use encryption methods to protect your payment data.
  • Third-Party Sharing: We will never sell or rent your personal data to third parties. We may share data with trusted partners for delivery or payment processing, but only for those specific purposes.

For more detailed information on how we manage your data, please read our full [Privacy Policy](link to full policy).

2. Terms and Conditions

By using the EU Meds website and purchasing products from us, you agree to our Terms and Conditions, which govern how we operate our site and our responsibilities to you as a customer.

  • Product Availability: While we strive to keep our product listings up-to-date, we cannot guarantee the availability of all items at all times. If an item is out of stock, we will notify you and offer alternatives or a refund.
  • Pricing: All prices listed on the website are in GBP and include VAT (where applicable). We reserve the right to change prices at any time without prior notice. However, the price at the time of your order will be honored.
  • Order Acceptance: Once you place an order, you will receive an order confirmation email. This email is an acknowledgment of your order and does not guarantee that your order will be accepted. Acceptance of your order occurs when we process and dispatch it.

You can read the full Terms and Conditions [here](link to full terms).

3. Delivery Policy

We aim to deliver your order as quickly and efficiently as possible. Please see our Delivery Information page for detailed information on shipping options, timescales, and costs.

4. Returns and Refunds Policy

At EU Meds, we want you to be happy with your purchase. If you need to return an item, please refer to our Returns Policy for instructions on how to return items and request refunds.

Please note that prescription medications are non-returnable unless they are damaged or incorrectly delivered. All returns must be made in accordance with our policy for processing a refund.

5. Prescription Medicines Policy

We only sell prescription medications in compliance with UK regulations. Before purchasing prescription medications from our site, you must provide a valid prescription. If you do not have a prescription, we offer an online consultation with a qualified pharmacist who will assess your needs.

  • Verification: We take great care to ensure that all prescription medications are issued and dispensed safely. Your prescription will be verified before any medication is shipped.
  • Consultations: Online consultations with our licensed pharmacists are available for eligible products. All consultations are confidential and comply with medical regulations.

6. Age Restrictions

You must be over 18 years of age to place an order for prescription medications. By ordering from our site, you confirm that you are legally entitled to do so.

7. Security Policy

We take your security seriously. Our website uses SSL encryption to protect your data and transactions. Payment details are processed securely via trusted payment gateways. EU Meds adheres to the highest standards to ensure that your shopping experience is safe and secure.

8. Intellectual Property

The content of the EU Meds website, including text, graphics, logos, images, and software, is the property of EU Meds or its content suppliers and is protected by copyright laws. You may not use, reproduce, or distribute any material from the website without our express written consent.

9. Customer Support

We’re here to help! If you have any questions or concerns, please reach out to our customer support team at [email address] or [phone number]. We are available Monday to Friday, 9 AM to 6 PM (UK time).

Contact Us:

  • Email: [Insert contact email]
  • Phone: [Insert contact phone number]
  • Address: [Insert company address]